Frequently Asked Questions
Find answers to common questions about our property management services, processes, and what you can expect when working with us.
How long does it usually take to find a tenant?
Most Melbourne properties are leased within two to three weeks when priced correctly.
Timing depends on location, condition, demand, and how the property is marketed.
Long vacancies are usually caused by overpricing, poor presentation, or slow follow-up with applicants.
Once applications are received, our screening process includes:
- Detailed income verification
- Clear rental history checks and previous landlord references
- Thorough employment verification
- Criminal background screening
- Credit history evaluation
How often will I receive statements and rental payments?
Most owners receive statements either monthly or fortnightly.
Rental income is transferred directly to your account, with clear records showing rent received and expenses paid.
Consistent reporting helps owners stay informed without needing to chase updates.
How is the rent price set?
Rent is typically set by comparing similar properties in the area, current demand, and recent leasing results.
The goal is to balance a strong rental income with minimising vacancy time.
A good property manager explains why a price is recommended.
What happens if a tenant stops paying rent?
If rent falls behind, we act quickly by:
- Contacting the tenant immediately
- Issuing formal notices if required
- Guiding the owner through the legal process if arrears continue
This is one of the most stressful situations for property owners, which is why a clear arrears process and firm follow-up matter.
Do I still need landlord insurance?
Yes. Property managers handle day-to-day operations, but landlord insurance protects against rental defaults, legal costs, and damage beyond normal wear and tear.
Insurance is a key safeguard against financial loss.
How often are inspections carried out?
Routine inspections are usually conducted quarterly to monitor property condition and tenant compliance.
The inspection process and reporting should be explained clearly before management begins.